Without additional effort on the part of your employees,
your business will gain a lot:
Build a database of returning customersWith every check-in your costumers make, they are added to the database. Each additional check-in unlocks better benefits for them and you receive information on who your loyal customers are.
Easily communicate with customersBy using a simple tool, you can easily and quickly communicate with customers that have checked-in to your place at least once. You can limit receivers by gender, age, no. of visits, satisfaction ...
Get valuable feedback to improveEach customer will be invited to post feedback after the check-in. The feedback form can be adapted to your needs. In this way, you will receive the most useful feedback to improve your service.
Give your customers a good reason to returnBy offering a small freebie, you can gain a lot in interest from your customers. Reward your returning customers with a "thank you" or birthday gift and make them feel special and valued.
Fill your free capacities at the last minuteThe most expensive thing for you is an empty table, chair or room, which you can easily fill with your loyal customers. At the same time, they will value a discount on last minute booking.
Take special care of the most satisfied customersAdd exclusive benefits for your most loyal and satisfied customers. For example, a benefit for customers with at least 10 visits in the last year and who have rated you with 4 or 5. Make them Feel Special!
Notify customers about useful news or eventThe customers database allows you to communicate events, New Year's Eve parties, new services or exclusive events for loyal customers. You can also fill your last spots at special prices.
Analyze the customer's behavior and adapt to itCustomer check-ins, feedbacks etc. are generating valuable information for you to help you understand how to improve your services. Data is shown using many useful reports.